Banyan Tree Hangzhou offers a serene retreat with luxurious villas and a renowned spa. This 5-star hotel features an array of facilities, including exquisite dining options and a picturesque setting that enhances the natural landscape.
Rooms & Amenities
The villas at Banyan Tree Hangzhou exhibit lavishly appointed interiors adorned with vibrant textures and traditional design elements. Each unit features modern amenities, including a flat-screen TV, well-stocked minibar, and outdoor jet pools surrounded by landscaped courtyards.
Dining Options
Banyan Tree Hangzhou houses Waterlight Court, an all-day dining restaurant serving an array of international favorites and local specialties. Guests can indulge in traditionally-made dim sum while enjoying the serene ambience created by floor-to-ceiling windows overlooking tranquil gardens.
Leisure & Spa
Banyan Tree Spa provides award-winning treatments influenced by ancient Asian traditions. Guests can experience the Royal Banyan Herbal Pouch Massage and unwind in the Spa Jet Pool Villa, all set against a backdrop of lush gardens and soothing water features.
Business & Local Area
For business needs, Banyan Tree Hangzhou offers equipped meeting spaces including a pre-function area outside the Banquet Hall. Nearby landmarks, including Xixi National Wetland Park, enhance opportunities for cultural exploration.
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The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
Friendly Staff
Beautifully Appointed Room
Odd Location
Dining Organization
8.2/10
Great
Rooms
8.5
Location
7.7
Service
8.6
Dining
7.3
Guest reviews
8.2/10
based on 10 reviews
5/5
based on 859 reviews
8.1
8.1/10 based on 21 reviews
#2 of 2,648 hotels in Hangzhou based on Tripadvisor
Ben
United States of America,
May
2024
8.4/10
My stay at the hotel was fantastic! The rooms were HUGE and tastefully appointed, easily fitting all 5 of us. The service was top-notch with a specialist egg chef and attentive staff catering to every need. The location was lovely, offering a quiet atmosphere despite being a bit far from the train station. The dining experience was good, although more fresh juice choices would have been nice. Overall, a great place to stay.
Rooms
9.0
The rooms were very nice and big, we could fit all 5 of us inside.
Service
9.0
The service was very nice, with a specialist egg chef always present and very helpful in making recommendations and accommodations for us.
Location
7.0
The location permits enjoying a quiet atmosphere, although a bit far from the train station. Despite showing signs of wear, the overall resort is worth staying in.
Dining
8.0
The dining experience was good, with attentive and helpful service staff, though more fresh juice options would have been appreciated.
Facilities
9.0
The facilities provided were excellent, enhancing the overall experience of my stay.
Mark
United States of America,
March
2024
8.6/10
The hotel offers spacious and well-appointed rooms, ideal for families, in a lovely setting with clean and beautifully designed common areas. The service is professional and attentive, ensuring a pleasant stay. Dining options are diverse, though the location can be prone to mosquitoes. The facilities are top-notch, making it a great choice for a comfortable and relaxing stay.
Rooms
9.0
The rooms are very spacious and nicely appointed with separate living areas, providing a great flow and comfortable atmosphere. The balcony offers a pleasant spot to relax.
Service
9.0
The staff is polite, friendly, and professional, going above and beyond to meet guests' needs, even during late-night arrivals. The service is excellent, from room service to car hire.
Location
8.0
The hotel's location within a complex offers convenience with easy access to restaurants and shopping. The garden views are lovely, though precautions against mosquitoes are necessary.
Dining
8.0
The dining experience is of good quality, catering to various tastes, with attentive service.
Facilities
9.0
The hotel boasts fantastic facilities, from a well-equipped spa to a library area perfect for both business and relaxation. The amenities are top-notch and enhance the overall stay experience.
Donald
United Kingdom,
January
2024
7.8/10
The hotel offers spacious rooms with a water and garden view, but privacy can be a concern due to the layout. The rooms had a damp and mildew scent, which was off-putting, and came with a can of Raid. The service was exceptional, with staff going above and beyond to cater to needs. Despite being a bit far from the city center, the location near XiXi Wetland is serene and easily accessible by taxi. The dining was mainly Asian-centric and fair, and the facilities were well-maintained and comfortable.
Rooms
7.0
The rooms are overlooking the water and gardens, but the damp and mildew smell with Raid can be a turn-off. Privacy in the layout is an issue.
Service
9.0
The service was incredibly attentive and helpful, with staff knowing guests by name and making thoughtful recommendations. The attention to service from various staff members was a highlight.
Location
8.0
The hotel is a bit far from Hangzhou city center but near XiXi Wetland, providing a tranquil setting. Easy taxi access to West Lake and the night market.
Dining
7.0
The dining experience was mainly Asian-centric and fair. Staff across various departments were attentive and efficient.
Facilities
8.0
The facilities were well-maintained, offering a comfortable and relaxing stay for guests.
Lucy
United Kingdom,
January
2024
7.4/10
The hotel's location is somewhat odd, being in a discount warehouse outlet shop plaza and backing onto wetlands we didn't explore. However, it's easy to find restaurants since the hotel is within the complex of Westbrooks. The staff were lovely, incredibly kind, and attentive, led by the first-rate Robert. The dining experience had a wide variety, though not well organized. The room was huge and well-designed, with the minor issue of air conditioning. Facilities were good, but could be improved.
Rooms
8.0
The room was beautifully appointed, but it lacked a separate living area despite its size. Some small problems with the air conditioning.
Service
9.0
The staff met us at reception all the time, providing excellent service. Robert led the team exceptionally well.
Location
7.0
The hotel's location is somewhat odd, being in a discount warehouse outlet shop plaza and backing onto wetlands we didn't explore. It's easy to find restaurants in the complex.
Dining
6.0
The dining had a wide variety but was not well organized.
Facilities
7.0
Overall, the facilities were good but could use some improvements.
Friendly Staff
Odd Location
R.
United States of America,
December
2023
7.4/10
My stay at the hotel was delightful! The rooms were huge, and the design was a nice touch, blending traditional furnishing with a modern feel. The tea set with 3 different tea leaves provided a lovely daily treat. The service was top-notch, with the staff going above and beyond to ensure our comfort. The location was convenient, but beware of mosquitoes. The dining experience left something to be desired, lacking variety. The facilities were great overall, with just a few minor imperfections.
Rooms
8.0
The rooms were very spacious and comfortable, with high decorated walls and a beautiful traditional-modern decor.
Service
9.0
The staff was lovely and incredibly helpful, even providing a potion to soothe mosquito bites.
Location
7.0
The location was pretty good, making the resort a worthwhile stay. Just watch out for mosquitoes in some areas.
Dining
6.0
The dining experience was not well organized and lacked excitement, though the grilled salmon was good.
Facilities
7.0
The facilities were nice, with room for improvement in some areas.
James
United Kingdom,
November
2023
8.6/10
My stay at the hotel was incredible! The rooms were incredibly spacious with separate areas for sleeping, sitting, and dining, even a balcony with seating and a chessboard table. Although they didn't need cleaning when we left, the rooms were top clean before being ready for the next guest. The service, although extremely kind and nice, seemed a bit unprofessional at times. The location, near XiXi and a short taxi ride from West Lake, was peaceful despite the mosquito presence. The dining options offered a lot of choices for all tastes, though I expected higher quality for a renowned resort like this.
Rooms
10.0
The rooms are by far the largest I've ever stayed in, with separate sleeping, sitting, and dining areas, in addition to seats and a chessboarded table on the balcony.
Service
8.0
The staff was going out of their way to comfort and please me, but occasionally seemed not very professional.
Location
9.0
The location, although facing mosquito issues, was peaceful and a welcome escape from the city bustle, near XiXi and easily accessible to West Lake.
Dining
7.0
The dining seemed to offer a lot of choice for all tastes, but the quality was not as high as expected for a luxury resort.
Facilities
9.0
The facilities provided for a memorable and joyous holiday stay.
Eva
United Kingdom,
October
2023
8.0/10
The hotel's rooms are very spacious and beautifully decorated, with lovely relaxing music creating a great ambiance. The premier water view villa, overlooking the river with a garden and balcony, is absolutely stunning. However, the presence of mosquitoes was a notable downside to the stay.
Rooms
9.0
The rooms are very large and nicely appointed, with a great flow from the living room. The premier water view villa was incredibly beautiful.
Service
7.0
While the service overall was satisfactory, some staff members, especially during taxi arrangements, seemed unfriendly and rushed. Robert and the Chinese Restaurant staff provided excellent service.
Location
8.0
The hotel's location in the wetland area is like a picturesque garden park, feeling secluded and serene. However, the presence of mosquitoes was a significant inconvenience.
Dining
8.0
The dining experience, especially at the Waterlight Court, was plentiful and offered a variety of delicious options. Local fish dishes were particularly enjoyable.
Facilities
8.0
The hotel offers a range of facilities, from room service to tours/ticket assistance, catering to various needs.
James
United States of America,
September
2023
8.6/10
Staying at this hotel was a delightful experience overall. The rooms were spacious, posh, and comfortable, offering beautiful views from the balconies. The staff went above and beyond to provide not just attentive but incredibly helpful service, even offering to care for our son during our meals. The location, while a bit far from the train station, provided a peaceful and quiet setting ideal for exploring Xixi West Wet Land. Dining options were good overall, and the facilities were top-notch. However, the dining choices were a bit limited, and the price could be considered a bit high for some.
Rooms
9.0
The rooms were big, comfortable, and posh with separate seating areas and balconies overlooking the beautiful setting.
Service
10.0
The service was exceptional, with every staff member from the General Manager to the waitresses offering attentive and very helpful assistance throughout our stay.
Location
8.0
The hotel's location was peaceful and quiet, though a bit far from the train station. It's perfect for those wanting to visit Xixi West Wet Land and provides easy access to the West Lake area.
Dining
7.0
The dining experience was good overall, with attentive service and decent options available. However, there could be a wider selection to choose from.
Facilities
9.0
The hotel facilities were excellent, meeting the highest standards in the area and offering everything needed for a comfortable stay.
comfortable rooms
limited dining
John
United States of America,
June
2023
8.2/10
Staying at the premier water view villa was a breathtaking experience with a beautiful garden and balcony overlooking the river, although the beds were a bit harder and there was less natural lighting. The rooms are top-clean but had a curious hidden CD player unplugged in a drawer, which felt slightly odd.
Rooms
8.0
The premier water view villa was so beautiful with the garden and balcony overlooking the river. It was top-clean, but I found the beds a bit harder than expected and the natural lighting lacking. Overall, a stunning room.
Service
7.0
The staff, led by Robert, provided first-rate service. They were very helpful with our luggage and ensured we had a fabulous villa experience. However, some staff members were unfriendly and rushed, especially during taxi orders, lacking a caring manner.
Location
9.0
The location near XiXi was beautiful, with nice landscaping, water, bridges, and villas. The resort is worth staying in, with large rooms and excellent amenities. The staff showed a commitment to high standards despite some minor flaws.
Dining
9.0
The dining experience was very good, catering to all tastes with fresh dishes daily. The food quality surpassed even top hotels in Shanghai. The only downside was the simplicity of some dishes.
Facilities
8.0
The facilities at the hotel were beautiful and well-maintained. However, an improvement could be made by providing mosquito repellent options like coils or bombs for a more comfortable stay.
Steve
United Kingdom,
June
2023
7.4/10
The hotel offers beautifully decorated rooms with a traditional touch and a modern tea set to enjoy. The service was exceptional, ensuring a delightful stay, although there were some signs of wear in the location. The dining experience was good, with attentive staff, yet could have had more juice options. The facilities were well-maintained and satisfactory overall.
Rooms
8.0
The rooms were a beauty with high decorated walls and traditional furnishing complemented by a modern touch. The tea set with three different tea leaves was a lovely addition.
Service
9.0
The service went above and beyond, making sure my stay was enjoyable. The staff was proactive and offered various services such as room service, car hire, and tours/ticket assistance.
Location
6.0
The hotel shows signs of wear and is a bit far from main attractions, but its proximity to the wetlands provides a unique view. Make sure to bring mosquito repellent.
Dining
7.0
The dining experience was good, and the staff, especially Yoyo, was attentive. I wish there were more choices of fresh juices available.
Facilities
7.0
The facilities at the hotel were satisfactory with everything needed for a comfortable stay.
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